Teams need tools for the remote support of iOS devices like iPhones and iPads to assist users in resolving problems. The ability to provide remote support for iPhones and other iOS devices is essential.
The increasing preference of mobile devices for business use can pose a challenge for a company’s information technology (IT) support department. Technical staff members are expected to provide assistance to a diverse user community with activities that include things like Apple remote support, help with Windows machines, and installing Linux distributions. Modern computing environments are increasingly becoming multi-platform to address business objectives and personal preferences. I have trawlled the forums and knowledge base and this was the best I could find: **Please do not post TeamViewer IDs** However its point on "TeamViewer 14 and iOS 12" I have proven to be false.Reviews, Remote assistance Updated on: December 3, 2021 However I am more concerned that I cannot establish a standardised process for connecting and disconnecting. Force closing the app doesnt even stop it. Sometimes there is the "TeamViewer" logo in the popup (and then it works) and other times there is not and when you press "Start Broadcast", nothing happens.Ī "nice to have" feature request here would the box disappers once broadcasted had been established rather than requiring the user to tap on the screen somewhere.Īs far as I am aware, the iOS's Control centre is not controllable via a profile setting and therefore would have to rely on 300x indiviudal users to manualy setup their control centre which makes me nervous.Īdditionally, once the session has been completed, the user needs to manually stop broadcasting on iOS. All of this I had to do after launching the Teamviewer app once otherwise it didnt appear in the list.Īfterwhich, I was able to go back to Quick Support and was able to share the screen.Īfter 1 connection has been established and terminated the inbuilt "Start Broadcast" seems to work occasionally.
In all tests, I had to add the Screen Recording feature to the the Control Centre, long hold, select TeamViewer then "Start Broadcast". The "Start Broadcast" button that resides within the teamview app seems a bit flakey andin all test instances doesnt work on the 1st attempt. I am trying to roll out Teamviewer QS to 300x iPads however I cannot get two installations to behave the same during my testing.
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